You can cancel an order you placed within 24 hours of purchase or before the order is shipped. Once the product is shipped, cancellation is not permitted except in special cases.

If you wish to cancel your order, please contact our customer service department through contact us section 

or you can email us at

You will be requested to provide us with the following information:

  • The full name used in the order
  • Order number
  • The email address used in the order